Frequently Asked Questions

Everything you need to know about your Scarpa shopping experience.

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for urgent orders.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your products true to size?

Most of our apparel follows standard US sizing. We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.

Do you ship internationally?

Yes, Scarpa ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.